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1. #Outlook not connecting through pia vpn windows 10 pdf#
2. #Outlook not connecting through pia vpn windows 10 password#

(You can’t make this stuff up.) Ever since that incident, I always like to verify that the user’s account is working properly. When I asked how he got his work done each day, he told me that he always logged in as one of his coworkers. When I told the user about it, he told me that he’d never been able to log in with that account.

#Outlook not connecting through pia vpn windows 10 password#

I reset the user’s password and was able to log in without any problems. I unlocked the account and tried again, but it wasn’t long before the account was locked again. When I did, I noticed that the account was locked out. When nothing I tried seemed to make any difference, I decided to double-check the user’s account to see whether there were any restrictions on it. I spent a lot of time trying to troubleshoot the issue. I once had a user complain of VPN problems. This probably sounds silly, but when users tell me that they are having trouble logging in to the VPN, one of the first things I do is verify that they can log in locally. If users are attempting to connect from their own computer, you can’t assume anything about the system they’re using. On another occasion, I had someone who was unable to establish VPN connectivity because a virus had destroyed the computer’s TCP/IP stack. It turned out that the user had installed a freeware VPN client because a friend had told him it was much better than what he’d been using. When I tried talking him through the problem, he kept telling me that what he was seeing didn’t match what I was asking him to do. Several years ago, one of my users was having trouble connecting to a VPN from a home computer. If only a single user is affected by the problem and has no trouble logging in from another computer, the problem is most likely related to the computer that he or she was trying to connect from. Likewise, some VPNs are designed so that users are allowed to log in only during certain times of the day. For example, if you are operating in a Windows Server environment, you should check the Active Directory Users and Computers console to verify that the user has been given permission to log in remotely. If that doesn’t work, there may be a policy in place preventing them from logging in. If you find that certain users are having trouble establishing connectivity, have them try to log in from a known good machine. 3: Look for policies preventing connectivity Determining whether the user can establish VPN connectivity will help you narrow down the areas in which you should be looking for problems. Sometimes, users can connect, but they can’t access network resources. Remember, not all VPN problems involve connection failures. When you begin the actual troubleshooting process, I recommend you start by determining whether the affected users can establish VPN connectivity. 2: Check to see whether users can establish VPN connectivity On the other hand, if the only person who is having a problem is that guy from Marketing who can never seem to remember his password or the woman from Accounting who insists on connecting from her home computer, that too can tell you a lot about what may be going on. For example, if everyone in the company is having problems, you might look for a hardware failure on your VPN server, an incorrect firewall rule, or perhaps a configuration problem on your VPN server. That information can go a long way toward helping you figure out where to start looking for the problem. The first step in troubleshooting any VPN problem is to determine who is affected by it.

#Outlook not connecting through pia vpn windows 10 pdf#

Note: This article is also available as a PDF download and was originally published in November 2010 in the 10 Things Blog. This isn’t intended to be a comprehensive guide to VPN troubleshooting, but it should help you get started with the process. In this article, I will show you 10 things to look for when you’re trying to determine the cause of VPN errors. The best approach to troubleshooting VPN problems is to use the process of elimination. VPNs can involve several systems working together to provide functionality, which makes pinpointing problems a little tricky. Brien Posey explains steps you can follow to zero in on the culprit.

Targeting the cause of a VPN problem requires a systematic troubleshooting process. Troubleshoot VPN connections with these 10 tips